Frequently Asked Questions

Everything you need to know about your New Forest Clothing order.

What are your delivery options and costs?

We offer standard and express shipping across the UK and internationally. Orders over a certain value may qualify for free standard delivery; please check our shipping page for current rates and thresholds.

How do I return an item that doesn't fit?

We offer a 28-day return policy. Items must be in their original condition with tags attached. Simply use our online returns portal to generate a label and drop your package at a designated point.

Are your outdoor jackets waterproof or water-resistant?

We stock a range of both. Waterproof items feature taped seams and high hydrostatic head ratings for heavy rain, while water-resistant items are treated with DWR for light showers.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Maestro), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.

Do you offer a size guide for your clothing?

Yes, every product page includes a specific size chart to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for our country-wear range.